Shipping policy

Shipping Policy

Last Updated: July 28, 2026

Thank you for shopping with Avella NYC. This Shipping Policy explains how orders are processed and shipped.

By placing an order through our website, you agree to the terms below.

Shipping Locations

At this time, Avella NYC ships only within the United States.

We do not currently offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and exclude weekends and U.S. holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing times may be longer during periods of high order volume, promotions, or holidays.

Shipping Times

After your order has been processed, estimated delivery is typically:

Standard Shipping: 5–8 business days

Delivery estimates are provided for convenience only and are not guaranteed.

Actual delivery times may vary depending on your location and the shipping carrier.

Shipping Rates

  • Free Standard Shipping on all orders of $45 or more.
  • Shipping costs for orders below $45 are calculated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking updates to appear after the carrier receives your package.

Delayed Shipments

While we strive to deliver every order promptly, shipping delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Carrier delays
  • High shipping volume
  • Holidays
  • Natural disasters
  • Supply chain disruptions
  • Other unforeseen circumstances

Avella NYC is not responsible for shipping delays once an order has been transferred to the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided and the order has already entered processing or shipped, we may be unable to make changes.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be resent.

Lost, Stolen, or Missing Packages

If your tracking indicates that your package has been delivered but you have not received it, please:

  • Verify the shipping address on your order.
  • Check with household members, neighbors, or your building management.
  • Contact the shipping carrier for additional delivery information.

If your package still cannot be located, please contact us at info@avellanyc.com.

While we will gladly assist in investigating missing shipments, Avella NYC is not responsible for packages confirmed as delivered by the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package, if possible

After review, we may provide a replacement or other appropriate resolution at our discretion.

Refused or Undeliverable Packages

If a package is refused or returned to us because it was unclaimed or could not be delivered due to an incorrect address provided by the customer, the customer may be responsible for any additional shipping costs incurred to reship the order.

Order Changes & Cancellations

Orders may only be modified or canceled before they enter processing.

Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be accommodated.

Shipping Restrictions

We reserve the right to:

  • Refuse shipment to any address where prohibited by law.
  • Cancel or hold orders requiring additional verification.
  • Delay shipment when fraud prevention measures require further review.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Avella NYC
Email: info@avellanyc.com